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You are on a job when the phone rings. The caller hires whoever answers.
Contractors do not miss calls because they are disorganized. They miss them because they are working. The office, if there is one, is buried in scheduling and invoices.
Where the week goes
The work around the work.
Calls come in while the crew is on a roof, in a crawlspace or on a job site. Estimates go out and nobody checks back. Finished customers never get asked for a review or told about the other work you do. Every one of those is work already earned and never collected.
Every caller hears back in minutes, every estimate gets followed up, and every finished job gets asked for a review, without the owner doing it from the truck at night.
Count it yourself
The answers are in your records.
We are not going to quote you a statistic about your industry. Open your inbox and answer these.
- 01
Open your call log from yesterday. How many of those numbers did you call back?
- 02
How many estimates are sitting out there right now with nobody checking back?
- 03
Count your reviews. Now count the jobs you finished last year. What is the gap?
- 04
What would have to stop depending on you before you could add another crew?
What we automate
The work, plainly.
The four jobs that slip first when the crew is busy.
01
Missed-call text-back
A caller you could not answer gets a text within a minute, so they know you got the call and do not move on to the next name on the list.
02
Lead intake
Calls, texts and web forms land in one place with the job, the address and the timeline, so you see the ones worth driving to before you get in the truck.
03
Quote follow-up
Every open estimate is followed up on a schedule you set, until the customer books, says no, or asks it to stop.
04
Review requests
Every finished customer is asked for a review, not just the ones you expect to be happy. Every word is the customer's.
Problems we fix
What it looks like here.
I can't get to the phone
The call arrives while you are on a ladder, and the caller does not leave a message.
Quotes go out, nobody follows up
Homeowners collect three estimates, and the contractor who follows up gets the job.
The business runs through me
The owner is the estimator, the salesman and the lead hand, so the business takes as many jobs as one person can quote.
We type the same thing in twice
Job details get written on a pad, typed into the estimate and typed again into the invoice.
Who this fits
And who it does not.
Best fit: a contractor with crews and an office, even a small one, who is losing calls and estimates to a busy week. A brand-new one-truck operation should book the review and hear honestly whether it is too early.
- I answer my own phone.
- You do, until the day you are on a roof. Pull up yesterday's call log and count the ones you called back that evening.
- Will it change my number?
- No. Your number stays yours. You decide which calls still ring your phone.
- Is it a person texting them back?
- No. It is automated and it says so. When a conversation needs you, it hands it to you.
- What does this cost?
- Book the free 30-minute front-office review. Every build is custom, so it is quoted after we have seen how the work runs today.
Next
Book a free 30-minute front-office review.
We find the one workflow worth automating first. If there is not one, we say so.