Past customers never buy again
The easiest revenue you have is the customer who already paid you once, and they have not heard from you since the final check.
How much is this costing you?
We are not going to tell you what this is costing you. You have the call log, the calendar and the inbox; the number is yours.
- 01
How many of the customers you finished for this year were asked for a review?
- 02
Count your reviews. Now count the jobs you finished. How many buyers picked someone else because of the gap?
- 03
The customer you did one job for: do they know the other things you do, or are they buying them from someone else?
- 04
Who tells your past customers you have an opening this month and could fit them in?
- 05
When a stranger reads about you online, is what they find good enough to make them call?
More revenue, less effort.
Three pieces of ordinary work that nobody has time for, done on a schedule, aimed at the revenue that comes from people who already know you.
Reviews, asked for properly
Every customer gets asked, not just the ones you expect to be happy. When someone is unhappy, you find out what went wrong and you put it right — a fix, or money off future work, given because it is the right thing, never in exchange for changing or removing what they wrote. That exchange is against the rules every review site runs on, and it is not how you would want to do business anyway.
Staying in touch with the customers who agreed to hear from you
Seasonal reminders, the work you do that they never knew about, and a note when your schedule opens up, so open days get filled by people who already trust you. Only to the people who agreed to hear from you, and every message tells them how to stop.
The second and third job
A record in your CRM of who you worked for, what you did, and what they are likely to need next, so the next order gets asked about before somebody else asks.
What you control, and what we will not do.
You control
- Who gets contacted, how often, and about what
- The wording of every message before it is sent
- When it all stops, which is the moment you say so
We will not
- Gate reviews. Every customer gets asked, not a filtered list of the ones likely to be kind.
- Offer a fix or a discount in exchange for a changed or deleted review. The remedy is unconditional; it is not a bargaining chip.
- Write a review, or have anything write one. Every word is the customer's.
- Message anybody who has not agreed to hear from you.
The ones we get every time.
- What does this cost?
- Our prices are published. Tap "I'm ready to buy" to see them, then pay and sign online. A 12-month agreement waives the setup fee. Rather talk it through first? Book a discovery call.
- What happens when someone leaves a bad review?
- You hear about it the day it lands, you find out what went wrong, and you offer to put it right — a fix, or a discount on future work. That offer stands whether or not they change a word of what they wrote.
- Can you get bad reviews taken down?
- No, and nobody honest can. What you can do is fix the thing, answer publicly like a grown-up, and have enough recent reviews that one bad week is not the whole story.
- I do not want to spam my customers.
- It only ever goes to people who agreed to hear from you, every message says how to stop, and you approve the wording. If it reads like spam to you, it does not go out.
- My customers are not online.
- Some are not. Their neighbors' children are, and they are the ones who will search before they call.
More revenue in the door, in less time.
See the price, pay and sign online, and your website is live in 7 days and your revenue system in 30. Rather talk first? Book a discovery call.