AI agents for MSPs · founding cohort
Your MSP runs on 47 tools.
Now there's one team
that connects them all.
Archo gives MSPs an AI operations team for triage, reporting, vendor coordination, compliance prep, and follow-up work.
🧭
Chief Ops briefing
Good morning. Overnight there were 4 urgent tickets, one vendor escalation, and three renewals that need follow-up this week.
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Relay Client comms
QBR reminders sent, backup alert routed to the on-call engineer, and two prospect replies drafted for review.
🔍
Scout Ticket triage
Grouped repetitive printer tickets, flagged one likely security issue, and summarized the backlog by client and SLA risk.
📊
Atlas Reporting
Monthly client report is ready with ticket trends, response-time notes, and open compliance items.
Built for MSP ops
PSA + RMM aware
Ticket queue triage
Client report generation
Vendor inbox monitoring
Isolated VM per deployment
The Problem
MSPs are losing margin to manual work no one hired for.
Owners and service managers live inside ticket queues, client updates, vendor threads, and sales follow-ups. It does not need your best human hours. For the broader view, see AI Business Automation or Hire an AI Employee.
What slows MSPs down
01Technicians spend the morning sorting tickets instead of resolving the right ones first.
02Client report prep turns into late-night spreadsheet cleanup before every QBR.
03Vendor escalations live in email and get rediscovered only when a client asks for an update.
04Prospects go cold because no one owns follow-up after the first call.
05Compliance notes and audit evidence stay scattered across docs, inboxes, and technician memory.
What Archo changes
01Every morning starts with a prioritized operations briefing, not a scramble through five dashboards.
02Recurring reporting, client summaries, and internal status notes are drafted before your team touches them.
03Vendor threads are monitored continuously and routed with context to the right human owner.
04Leads receive consistent follow-up sequences so pipeline does not stall between busy service weeks.
05Compliance documentation stays current because the AI team captures evidence as work happens.
The Solution
An AI team that handles the operational drag around service delivery.
Archo does not replace your engineers. It removes the recurring coordination work that keeps engineers, service managers, and owners stuck in admin loops.
Morning ops briefings
Wake up to one clear summary of urgent tickets, overnight alerts, renewal tasks, calendar risks, and items waiting on clients or vendors.
- Priority list by SLA risk
- Who needs attention first
- Escalations already organized
Client report generation
Atlas compiles ticket volume, response-time notes, project progress, recurring issues, and recommended talking points for monthly reviews.
- Monthly and quarterly summaries
- Readable narrative, not raw exports
- Prepared before QBR week starts
Ticket triage and escalation
Scout monitors new tickets, groups patterns, identifies what needs human review, and sends contextual summaries instead of dumping noise on the team.
- Queue summaries by client
- Pattern detection for repeat issues
- Human escalation when rules trip
Vendor communication
Relay watches vendor inboxes, keeps case updates visible, drafts replies, and surfaces stalls before a client asks why nothing moved.
- Inbox monitoring around the clock
- Status summaries per incident
- Drafted follow-ups and nudges
Lead follow-up sequences
When the owner gets pulled into delivery, the sales process usually slips. Relay keeps new inquiries warm with consistent outreach and reminders.
- New lead acknowledgement
- Meeting reminder and recap drafts
- No more forgotten next steps
Compliance documentation
Archo captures policy updates, evidence requests, and open documentation items so audits stop becoming a last-minute scramble.
- Track missing evidence
- Route doc requests internally
- Maintain an audit-ready trail
How It Works
Three steps from stack map to Day 1 execution.
We deploy around the tools your team already uses. No rip-and-replace and no long implementation project.
01
Tell us about your stack
We map your PSA, RMM, docs, inboxes, client reporting process, escalation rules, and the places work currently falls through the cracks.
02
We deploy your AI team
Archo is configured for your operating rhythm, client-facing language, internal handoffs, and security requirements inside an isolated environment.
03
They start working Day 1
Your team begins receiving morning briefings, ticket summaries, drafted client updates, and tracked follow-ups immediately, then we optimize from real usage.
Founding MSP Access
Join 20 founding MSPs shaping the first release.
Founding MSPs get white-glove onboarding, faster workflow tuning, and direct access while we refine stack-specific playbooks.
What founding MSPs get
01Hands-on workflow mapping across your ticketing, reporting, and vendor processes.
02Early influence on ConnectWise, Datto, Autotask, and email-driven playbooks.
03Faster ROI because the first automation targets the work you already repeat every week.
04Pricing starts at $149 per month instead of another full-time ops hire.
Best fit
01You run a small or midsize MSP and owner time still backstops service ops.
02You already know the recurring tasks you want off your plate but do not want to build automation yourself.
03You want AI to support technicians and account managers, not replace technical judgment.
04You care about security, scoped access, and predictable escalation when something looks wrong.
FAQ
Common MSP questions.
Common questions from owners who want something more operational than a generic chatbot.
Does Archo integrate with ConnectWise, Datto, or Autotask?
Archo connects to your existing stack via API integrations and email monitoring. During onboarding we map the PSA, RMM, documentation tools, and inboxes you already use so the agents can organize the work instead of forcing you into a new system.
Can AI really handle MSP ticket triage?
Yes, when the job is framed correctly. Archo's Scout agent monitors the queue, groups repetitive requests, flags exceptions, and escalates with context. Humans still make technical decisions on edge cases, but they stop wasting time sorting noise first.
What about data security for my clients?
Each Archo deployment runs on an isolated VM with scoped credentials and encrypted data flows. You decide what systems are connected, who can access them, and which tasks are allowed to run automatically versus only as recommendations.
How long until I see ROI?
Most MSP owners save 15 to 20 hours per week within the first month because reporting prep, follow-up, vendor chasing, and daily coordination stop depending on one overloaded human. That usually pays for itself well before you consider the staffing alternative.
Related Pages
Keep exploring the category.
Explore the business automation and AI employee angles.
MSP Early Access
Stop using senior humans for
repetitive ops work.
Start with one AI agent or deploy the full team. Pricing begins at $149 per month.
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